Authentic
Premium Ingredients
Wellness Solutions
Wellness Solutions
FAQs
Find answers to our most frequently asked questions.
Orders & support
At Global Wellness Innovations, we strive to ensure that your shopping experience is seamless and enjoyable. Our Frequently Asked Questions (FAQ) section is designed to provide you with quick and helpful answers to common inquiries regarding orders and customer support. Whether you need information on shipping times, payment methods, or how to contact our support team, you'll find comprehensive guidance here. Our dedicated customer service team is always ready to assist you with any additional questions or concerns, ensuring that all your needs are met efficiently and effectively.
How do I place an order online?
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Placing an order is simple. Browse our product range on the website, select items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout and follow the instructions to complete your purchase.
What payment methods do you accept?
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We accept major credit cards, including Visa, MasterCard, and American Express. You can also pay COD for added convenience
Can I track my order status?
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Yes, once your order is dispatched, you will receive a confirmation email with tracking information. You can use this information to monitor your order’s status through the carrier's website.
Who can I contact for support or if I have questions about my order?
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Our dedicated Customer Support team is here to assist you. Please email us at info@globalwellnessph.com or chat with us thru messenger.
Monday through Friday, 9 AM to 5 PM
How can I update my shipping address or modify my order?
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To update your shipping address or make changes to your order after it has been placed, please contact Customer Support immediately. We will do our best to accommodate your request if the order has not yet been processed.
What should I do if my order is missing or never arrived?
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In rare cases where an order goes missing or never arrives, please contact Customer Support immediately so we can look into the issue and provide a resolution.
Can I cancel an order after it has been placed?
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If you wish to cancel an order after it has been placed, please contact Customer Support as soon as possible. We will do our best to accommodate your request if the order has
Shipping & returns
What are your shipping options?
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We offer standard shipping. Details and pricing can be found during the checkout process.
How do I return an item?
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To return an item, please ensure it is in its original condition and packaging. Then, contact our Customer Support team to initiate the return process and receive further instructions.
Are there any items that cannot be returned?
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Certain products, such as opened supplements and beauty items, may not be eligible for return due to health and safety reasons.
Please check our Return Policy page for a comprehensive list.
Will I be charged for return shipping?
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The cost of return shipping may vary depending on the reason for the return. If the return is due to an error on our part, we will cover the shipping costs.
How long does it take to process a return?
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Once we receive your returned item, we typically process refunds within 3-5 business days. The time it takes to reflect in your account may vary based on your bank or payment provider.
How long does shipping take?
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Shipping times vary depending on your location and the selected shipping method. Typically, orders are delivered within 3-5 business days within Metro Manila and 7-10 business days for outside Metro Manila.